Customer Sales Service Manager – Direct channel

Job Description

We are seeking a skilled and enthusiastic Customer Sales Service Manager to oversee and improve our direct channel operations. This role is pivotal in managing customer interactions, ensuring top-notch service delivery, and boosting sales performance within the direct sales team.

Responsibilities:

Supervise and lead a team of customer sales representatives to meet sales and service goals.
Develop and implement strategies to enhance sales performance and customer satisfaction.
Address and resolve complex customer issues and inquiries efficiently.
Track team performance, provide guidance, and conduct regular performance reviews.
Analyze sales and service metrics to pinpoint improvement areas and take corrective actions.

Requirements:

Bachelor’s degree in Business, Marketing, or a related field.
1.5 years of experience in sales or customer service.
Demonstrated success in team leadership, driving sales, and improving customer experience.

Benefits:

Competitive salary with performance-based bonuses.
Comprehensive benefits and opportunities for career advancement.
A supportive and collaborative work environment.