Client Success Manager – Agency
Job Description
A Client Success Manager (CSM) in an agency setting plays a pivotal role in ensuring that clients derive maximum value from the services provided. This position is integral to fostering long-term relationships, enhancing customer satisfaction, and driving business growth.
Key Responsibilities:
- Guide new clients through the onboarding process, ensuring they understand and effectively utilize the agency’s services.
- Track and analyze client metrics to assess satisfaction and identify areas for improvement.
- Address and resolve client issues promptly, ensuring minimal disruption to service delivery.
- Identify opportunities to introduce additional services that align with client needs, contributing to revenue growth.
Skills & Qualifications:
- Bachelor’s degree in any discipline.
- 2+ years of experience in sales and Marketing.
- The ideal age range is 24-40 years old.
- Strong communication, leadership, and negotiation skills.
- Goal-oriented with the ability to manage a team.
Salary & Benefits:
- Fixed salary + performance-based incentives.
- Training and career growth opportunities.
- Health and life insurance benefits.
For more information – Kindly Contact Us : Palak |HR| 9723104999