sunilmoolya111

Monitored call survey recordings to assess the performance of callers, surveyors, and team members across Pan India. Analyze audit observations, prepare corrective action plans and training need analysis for the process improvement. Facilitate training with respect to quality parameters and key project aspects. Uses quality monitoring data management systems to compile and track performance at team and individual level. Generating daily, weekly monthly quality reports for the assigned processes.

Responsible for generating renewal notices for a portfolio of 15+ retail insurance products across Pan India. Cross-verified batch files for 12 retail insurance products provided by the IT team, ensuring accuracy in age slabs, premiums, and sum insured, cumulative bonus, member details. Manually created renewal notices for 3 retail insurance products, ensuring precision and compliance with guidelines. Addressed premium-related queries from agents and brokers via email, ensuring timely and clear communication. Printed and dispatched renewal notices to key agents, maintaining accurate documentation and ensuring timely delivery.