Assistant Manager

Banking

Delhi, India

March 30, 2024

₹200000 - ₹350000 / year

Full Time

Application deadline closed.

Job Description

An Assistant Manager hires and trains Sales Associates, monitors inventory, orders merchandise, researches competitive products, analyses customer behaviour and manages all relevant operations. The ultimate goal is ensuring a company’s retail stores remain filled with stock, operate efficiently and keeps its customers satisfied and happy.

Responsibilities
Assisting Retail Store Managers in planning, organizing and implementing effective strategies for attracting customers
Coordinating day-to-day customer service duties (e.g. orders, sales processes, payments etc.)
Tracking the weekly, monthly and quarterly progress as well as the annual objectives
Creating reports and analysing and interpreting retail data (e.g. expenses, revenues, competition etc.)
Conducting regular audits for ensuring the store remains functional as well as presentable
Handling customer complaints in a timely manner
Researching new products and using latest information for updating the merchandise
Communicating with customers and evaluating their needs
Analysing the behaviour of the consumer and accordingly adjusting product positioning
Monitoring retail budgets, operating costs and resources
Supervising and motivating staff for performing their best
Coaching and supporting new as well as existing Sales Associates
Monitoring and maintaining store inventory
Evaluating employee performance for identifying hiring or training needs
Requirements
At least a Bachelor’s degree in Business Administration; Master’s degree would be a plus
Prior experience as an Assistant Manager
Experience with performance evaluation and recruiting procedures
Sound knowledge of customer service and financial/accounting principles
Strong leadership and interpersonal skills
Problem-solving skills with a keen eye for details
Exceptional management and organizational skills
Strong verbal as well as written communication skills