Branch Service Manager

Job Description

The Branch Service Manager will manage day-to-day operations of our branch, focusing on service quality and customer satisfaction.

Responsibilities:

Supervise branch staff and ensure high standards of service.
Implement and monitor service protocols to enhance customer satisfaction.
Analyse performance metrics and develop strategies for improvement.
Resolve customer issues and manage escalations effectively.

Requirements:

1+ years of experience in BFSI domain.
Strong leadership and team management skills.
Excellent problem-solving and customer service abilities.

Benefits:

Competitive salary and performance incentives.
Comprehensive benefits package.
Career growth and development opportunities.