Customer Relationship Manager

Job Description

This role involves managing customer accounts, ensuring a high level of satisfaction, and driving long-term loyalty through exceptional service and strategic relationship management.

Responsibilities:

Cultivate and sustain positive relationships with direct channel clients.
Serve as the key contact for customer inquiries, concerns, and feedback.
Deliver personalized service to address individual client needs and preferences.
Collaborate with internal teams to resolve issues and implement solutions effectively.
Develop and execute strategies to enhance customer satisfaction and retention.

Requirements:

Bachelor’s degree in Business, Marketing, or a related field.
Experience in BFSI domain or Core sales.
Excellent communication, negotiation, and interpersonal skills.
Strong problem-solving capabilities and a proactive approach to customer service.
Must be local candidate preferred.

Benefits:

Competitive salary with performance-based incentives.
Comprehensive health, dental, and vision coverage.
Professional development opportunities and career growth.