Customer Relationship Manager

Job Description

This role involves managing client relationships, enhancing customer experiences, and driving retention and satisfaction for products.

Responsibilities:

Build and maintain strong, long-term relationships with customers through personalized service.
Address customer inquiries, resolve issues, and ensure a seamless experience with BFSI products.
Identify and act on opportunities to upsell and cross-sell solutions based on customer needs.
Collaborate with internal teams to address customer feedback and improve service delivery.
Monitor and analyze customer interactions and feedback to continuously enhance the customer experience.
Conduct regular follow-ups and ensure customer satisfaction through timely and effective communication.

Requirements:

Bachelor’s degree in Business, Marketing, or related field.
Proven experience in customer relationship management, preferably in the BFSI domain.
Excellent communication, problem-solving, and interpersonal skills.
Strong customer orientation with the ability to build rapport and trust.

Benefits:

Competitive salary and performance-based incentives.
Comprehensive benefits package.
Opportunities for career growth and development.
A supportive and collaborative work environment.