Customer Relationship Manager

Job Description

Responsibilities:

Manage and develop strong relationships with direct channel customers.
Address client inquiries and resolve issues promptly and effectively.
Conduct regular follow-ups and reviews to ensure client satisfaction and retention.
Collaborate with the sales team to identify customer needs and offer tailored solutions.
Analyze customer feedback to improve service delivery and client experience.

Requirements:

Bachelor’s degree in Business, Marketing, or related field.
1+ years of experience in customer relationship management, preferably in BFSI sector.
Excellent communication, problem-solving, and interpersonal skills.
Strong organizational skills with a customer-focused approach.

Benefits:

Competitive salary and performance bonuses.
Opportunities for professional development and career advancement.
A supportive work environment with a leading insurance company.