Customer Relationship Manager

Job Description

We are looking for a dedicated and experienced Customer Relationship Manager to join our dynamic team in the insurance sector. The ideal candidate will play a crucial role in managing and enhancing relationships with our valued clients, ensuring their satisfaction, and contributing to the overall success of our organization.

Responsibilities: 

• Client Engagement:
  Build and maintain strong client relationships.
  Address client inquiries and concerns.
• Needs Assessment:
  Understand client insurance requirements.
  Provide tailored solutions and recommendations.
• Policy Renewals:
  Manage timely policy renewals.
  Identify upselling opportunities.
• Issue Resolution:
  Resolve client issues promptly.
  Collaborate with internal teams for solutions.
• Client Education:
  Educate clients on policy details.
  Provide clear explanations of insurance concepts.
• Client Retention:
  Implement strategies for client satisfaction and retention.
  Address potential areas of dissatisfaction.
• Feedback Collection:
  Gather and utilize client feedback for improvement.
  Enhance overall customer experience.
• Cross-functional Collaboration:
  Collaborate with sales, underwriting, and claims teams.
  Provide insights for improving customer experience.

Qualifications: 

• Bachelor’s degree (preferred).
• Min. 1 to 4 years exp. Of in sales & marketing and BFSI.
• Strong leadership and communication skills.
• Detail-oriented and organized.

How to Apply: 
Contact:  +91 8160174117