Customer Success Manager

Job Description

A Customer Success Manager (CSM) plays a vital role in ensuring that customers are satisfied with a company’s products or services and are able to derive maximum value from them.

Key Responsibilities:

• Provide training, resources, and support to ensure customers can quickly start seeing value from the product.
• Understand customer needs and challenges, helping them achieve business goals through the use of your company’s products.
• Work with sales teams to pitch these additional products or services, ensuring that they align with the customer’s needs and goals.
• Analyze customer feedback, track product adoption, and identify opportunities to improve customer retention.

Skills & Qualifications:

• Bachelor’s degree in any discipline.
• 2+ years of experience in sales and Marketing.
• The ideal age range is 24-40 years old.
• Strong communication, leadership, and negotiation skills.
• Goal-oriented with the ability to manage a team.

Salary & Benefits:

• Fixed salary + performance-based incentives.
• Training and career growth opportunities.
• Health and life insurance benefits.

For more information – Kindly Contact Us : Palak |HR| 9723104999