Customer Success Manager

Job Description

A Customer Success Manager (CSM) is a key role within an organization focused on ensuring customers achieve their desired outcomes while using a company’s products or services.

Key Responsibilities:

• Provide training, resources, and support to help customers get started and feel confident in using the product.
• Set clear expectations and help customers define success criteria with the product or service.
• Communicate regularly with customers to ensure they are satisfied with the product and the results they are achieving.
• Develop customer advocates who are willing to promote the product, whether through testimonials, case studies, or referrals.

Skills & Qualifications:

• Bachelor’s degree in any discipline.
• 2+ years of experience in sales and Marketing.
• The ideal age range is 24-40 years old.
• Strong communication, leadership, and negotiation skills.
• Goal-oriented with the ability to manage a team.

Salary & Benefits:

• Fixed salary + performance-based incentives.
• Training and career growth opportunities.
• Health and life insurance benefits.

For more information – Kindly Contact Us : Palak |HR| 9723104999